FAQs

We recommend acquiring travel insurance for complete peace of mind. This can cover costs if you need to cancel due to unforeseen circumstances.

The UAE summer is hot and humid, so prioritize lightweight, breathable clothing with good sun protection. Pack quick-drying fabrics like cotton or linen, a wide-brimmed hat, sunglasses, and long-sleeved shirts to cover your arms. Don’t forget comfortable sandals or lightweight shoes for exploring in the heat.

The weather becomes pleasant during these months, with warm days and cooler evenings. Layers are key! Pack lightweight pants, long-sleeved shirts, and a light jacket for the evenings. Comfortable walking shoes are still important, and consider bringing a scarf or hat for windy days.

While the UAE is generally more relaxed than some Muslim countries, respectful attire is encouraged, especially when visiting religious sites. Avoid revealing clothing like tank tops, short shorts, or miniskirts. Cover your shoulders and knees for optimal comfort and respect.

Sunscreen is a must-have year-round in the UAE due to the intense sunlight. Opt for a broad-spectrum sunscreen with SPF 30 or higher. Insect repellent is recommended for outdoor activities, especially around dusk and dawn.

Most of our tours are all-inclusive, including bottled water and snacks. However, feel free to bring any personal snacks or hydration packs if you prefer.

Absolutely! Capture your UAE adventures with cameras and phones. Most tours welcome you to document your experience. Just remember to be respectful of local customs and privacy when taking photos.

• Check the weather forecast before your trip and pack accordingly.
• Bring a reusable water bottle to stay hydrated and minimize plastic waste.
• Pack sunglasses, a hat, and other sun protection gear, especially in summer.
• Don’t forget your medications and personal toiletries.
• Download essential apps like maps, translation tools, and currency converters.
• Leave plenty of space in your suitcase for souvenirs!

Yes, we accept cash payments in local or foreign currency at the start of your tour. However, online pre-payment through our secure gateway is recommended for the fastest and most convenient booking process.

Currently, we don’t offer splitting payments across different methods. You can choose between online pre-payment or full cash payment on the tour.

Yes, your booking is confirmed instantly upon successful payment completion if the payment is done online. For cash the booking is auto confirmed. You’ll receive an email confirmation with your Order #.

We appreciate it if you can bring the exact amount in AED to avoid delays. However, our guides will have change available for reasonable amounts.

We recommend exchanging currency beforehand as we may not be able to offer on-site exchange due to logistical limitations.

We recommend acquiring travel insurance for complete peace of mind. This can cover costs if you need to cancel due to unforeseen circumstances.

Our friendly customer service team is always happyto help! Feel free to contact us via email, Contact Form, or WhatsApp, and we’ll answer any questions you may have.

All Early Bird eligible tours has a badge “Early Birds”. Please note that 20% is non-refundable in case of cancellation.

Advance Purchase tickets offer the deepest discounts for booking further in advance (60 days or more). However, these tickets are non-refundable, except for documented instances like serious illness, flight cancellation, or natural disasters.

For the best selection and guaranteed spots, booking online is recommended. However, we also accept WhatsApp bookings at [+1(319)229-7250]. Remember, online reservations give you more flexibility to manage your itinerary later.

No worries! We accept last-minute bookings through our website form or WhatsApp [+1(319)229-7250]. Last minute bookable tours are badged with “Last Minute”. Look for tours with that badge.

In the rare event of a tour cancellation due to weather or unforeseen circumstances, we will notify you as soon as possible and offer you a full refund or the option to reschedule your tour.

Sure! You can easily update your pickup location up to 48 hours before your tour starts through our website at dubaidesert.tours/pickup. This ensures smooth pickup and avoids delays.

We understand! Changes may be requested up to 72 hours before your tour date through our website or by contacting customer service. Depending on availability, we can try our best to reschedule your tour. Additional fees may apply for certain changes.

Our standard cancellation policy allows for free cancellation up to 24 hours before the tour start time. For Early Bird tickets, 20% of the fare is non-refundable. Advance Purchase tickets are non-refundable except for documented, unforeseen circumstances.

Simply contact us through email or WhatsApp to request a refund. We’ll process it within 3 business days and credit the amount back to your original payment method.

• Book early for popular tours and peak season dates to avoid disappointment.
• Keep your booking confirmation email and Booking # handy for reference.
• Pack light and bring only necessary items, as space in tour vehicles may be limited.
• Be ready at your pickup location on time to avoid delaying the tour for other guests.
• Don’t hesitate to ask your guide any questions you may have during the tour.

It depends on the nature of the tour we are talking about! While we love experiencing adventure in all weather, safety is our top priority. The occasional desert drizzle might just add a touch of mystique to your tour, but if heavy rain or thunderstorms pose a risk, we might adjust the itinerary or reschedule your trip for optimal enjoyment. We’ll notify you well in advance if significant weather changes affect your tour.

Similar to rain, we assess wind conditions carefully. Moderate breezes can enhance the atmosphere of a desert stroll, but strong winds may impact certain activities like dune bashing or dhow cruises. If winds reach potentially unsafe levels, we’ll reschedule your tour or offer alternative experiences within your booking schedule.

Summer in the UAE brings scorching heat and intense sunshine. While some tours like dhow cruises offer refreshing escapes, we may postpone hiking or desert adventure activities when temperatures and humidity reach extreme levels. You’ll be informed well in advance if your tour gets rescheduled for cooler times.

While rain is rare, it’s not unheard of, especially during the cooler months (October-March). Light showers can freshen up the desert landscape, but heavier rainfall can impact outdoor activities. We remain vigilant and adjust itineraries as needed to ensure your safety and enjoyment.

• We closely monitor weather forecasts and consult local experts.
• We prioritize safety and adjust itineraries when necessary.
• We communicate any changes to you well in advance of your tour.
• We offer alternative experiences whenever possible.

• Check the weather forecast before your trip.
• Pack sunscreen, sunglasses, and a hat for all seasons.
• Bring lightweight, quick-drying clothing in summer.
• Be prepared for occasional rain showers with a waterproof jacket.
• Relax and trust us to provide the best possible adventure experience, weather or not!